scotland.taxi ("we", "us", "our") provides private hire vehicle bookings through our website and mobile apps. We are the data controller for the personal information described in this policy. We use a third-party booking and dispatch software platform to run our business, and that platform acts as a data processor on our behalf under a data processing agreement — it does not use your information for its own purposes.
The information we collect depends on how you use our services.
Card payments are processed by Stripe, a regulated payment provider. Your card number and other full payment details are sent directly to Stripe and never reach our own servers. Where pre-authorisation is enabled, we place a hold on your card at the time of booking and take (capture) payment after your journey is complete, including any extra charges that were disclosed to you at booking or during the trip, such as waiting-time charges.
We use your information to take and fulfil bookings, dispatch drivers, process payments, provide customer support, and keep our service secure — this is necessary to perform our contract with you. We use certain information, such as diagnostic logs and aggregated booking data, for our legitimate interests in running and improving the service, in a way that does not override your own rights. We only use your device location or send you push notifications with your consent, which you can withdraw at any time in your device or app settings. We also process information where required to meet a legal obligation, for example keeping financial records.
We do not sell your personal information to anyone.
We keep booking and financial records for as long as required by law, including for tax purposes. Location data, such as driver GPS pings recorded during a shift, is kept only for as long as it is operationally needed and is not retained indefinitely.
We use technical and organisational measures, including encryption and access controls, to protect your information against unauthorised access, loss or misuse.
Some of the providers listed above may process information outside the United Kingdom. Where that happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Addendum or equivalent standard contractual clauses.
Under UK data protection law, you have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to receive your data in a portable format. To exercise any of these rights, contact us using the contact details on our website. If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
You can request deletion of your account and personal information at any time, either from within the app or by contacting us using the details on our website. We will action your request within 30 days, except where we are required to keep certain records, such as financial transactions, for longer periods by law.
Our services are not directed at, and are not intended to be used by, children under the age of 13.
We may update this policy from time to time to reflect changes in our services or the law. We will post the updated version on this page.
If you have any questions about this policy or how we handle your information, please contact us using the contact details on our website.
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